At the moment, some emails sent to Hotmail, Outlook, and Live addresses are not reaching our customers.

The issue is likely due to email service providers tightening their security settings. In such cases, it is advisable to save the library’s email address in your email account’s address book, so that the sender is considered trusted.

The due date reminder is an additional service. The library cannot be held liable, if the due date reminder fails to reach the customer. Customers are individually responsible for keeping track of their due dates.

You can follow the status of your reservations by logging into your customer account in the web library. If you have any questions or concerns, please contact our customer service.

We are monitoring the situation and apologize for the inconvenience!