Aihearkisto: English

FAQ about the library system migration

Julkaistu , kirjoittanut

Here are some frequently asked questions about the upcoming library system migration. Kuopio City Library is changing its library system between 20 October and 3 November. During the migration period, all library services will be completely unavailable.

Frequently asked questions:

Can I access the library during self-service hours?
No. Self-service libraries will also be closed, and self-service access is unavailable during the migration period. All libraries are completely closed between 20 October and 3 November. Self-service access will also be unavailable from 4 to 8 November.

Can I return my books?
No. During the system migration, it is not possible to return books or any other library materials. This is because the library system used for processing returns is unavailable during the migration. Return boxes will also be out of service.

What happens to my reservations?
All active reservations will be transferred to the new library system.

What happens to my saved items lists?
All saved items lists will be retained. Please note that after the system migration, existing saved items lists will display bibliographic information only and no longer show item availability. This is because the connection to the old library system will be discontinued during the migration. Availability information for saved items lists can be updated once the new library system is in use.

What happens to my loan history?
All loan history will be deleted on Monday evening 19 October. If you wish to keep a record of your loan history, you must save it as a saved items list no later than Monday, 19 October. Instructions can be found in the News section of the web library: Loan History resets on 19 October

Are loan periods longer?
Yes. There are no due dates between 13 October and 30 November. Starting 15 September, all borrowed and renewed Kuopio City Library items have longer loan periods. Please note that loan perioids do not extended automatically. Make sure to renew or return your loans well before library services close for the migration period. Interlibrary loans are not covered by the extended loan periods, so please remember to renew or return any interlibrary loans as well.

Will my library card continue to work?
Yes. Current library cards continue to work normally in the new library system. Please note that mobile library cards accessed through the web library or the app will not be available immediately after the system migration. These services will become available again once the new system is fully operational.

Will all fees be reset?
No. Any fees and borrowing restrictions incurred in the current system will be transferred to the new system as they are.

Do e-materials work during the system migration?
E-materials that require logging in with a Kuopio City Library library card and PIN code will not be available during the library system migration. These include services such as Cineast, PressReader, and Naxos. The national E-library service operates normally, as it uses strong authentication for login instead of library card credentials.

If you have any further questions that are not answered here, please contact your local library’s customer service. You can find contact information in the web library: Service Points and Opening Hours

All libraries are closed from 20 October to 3 November due to a library system migration

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A new library system has been procured to replace the current one. Due to the system migration, all library services are completely unavailable from 20 October to 3 November 2026.

During the library system migration:

  • library branches are not accessible to the public
  • customer service is closed, phone calls and e-mails won’t be answered
  • mobile library services are suspended
  • self-service libraries are closed and self-service access is unavailable
  • the web library is unavailable for logins and catalogue searches
  • e-resources that require a library card and PIN for access are unavailable
  • book return slots are unavailable
  • the acquisition of new materials is suspended
  • new reservations cannot be made
  • existing reservations are transferred to the new system
  • loan history will reset. If you want to keep the record of your loan history, save it as a list of Saved Items by Monday, 19 October.
  • new arrivals alert should be turned off. You can re-enable the new arrivals alert when the web library logins are available again

There are no due dates between 13 October and 30 November. Starting 15 September, all borrowed or renewed Kuopio City Library items have extended loan periods. Remember to renew your loans!

Reservations will not be processed between 10 October and 3 November. There are no reservation pickup dates during the library closure period.

Interlibrary loan ordering is suspended between 11 September and 8 November. Please remember to return or renew your interlibrary loans well in advance of the library closure.

All library branches will reopen on Wednesday, 4 November 2026. Self-service libraries are open when the staff is present. Self-service library access and the web library will remain unavailable for a little bit longer. Existing library cards will work normally in the new library system.

Up-to-date information can be followed on the web library homepage at kuopio.finna.fi and through the library’s social media channels on Facebook and Instagram.

Loan History resets on 19 October

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Kuopio City Library is changing its library system from 20 October to 3 November. All customers’ saved loan histories will be deleted on Monday evening, 19 October. Once a loan history has been deleted, the information cannot be recovered.

If you want to keep a record of your loan history, save it as a list of Saved Items no later than Monday, 19 October. Access to the web library will stop working on Monday evening, so do not leave saving your loan history until the last minute.

1. Sign in to the online library at kuopio.finna.fi
2. Select Your Account > Saved Items
3. Click Create a new list, enter a name for the list (for example, ”Loan History”), and click the plus (+) icon next to it. Your new empty Saved Items list will then be saved under Saved Items

4. Select Your Account > Loan History
5. Open the Download loan history drop-down menu and select Export to favourites

6. The following view will open. The empty Saved Items list you created will be selected automatically
7. Click Save

After that, the list will be available on the Saved Items tab under Your Account. Alternatively, you can download your loan history to your device in CSV, OpenOffice, or Excel format.

Please note that after the library system migration, Saved Items lists will no longer display availability information, as the connection to the old system will be discontinued during the migration.

Library customer service staff can assist you with saving your loan history if needed. Please contact your local library. You can find contact information in the web library: Service Points and Opening Hours

Interlibrary loan ordering is suspended between 11 September and 8 November

Julkaistu , kirjoittanut

Kuopio City Library will be changing its library system from 20 October to 3 November. During the system migration, all library services will be completely unavailable.

Interlibrary loan ordering is suspended between 11 September and 8 November.

Please remember to return or renew your interlibrary loans well in advance of the library closure.

You can renew your interlibrary loans by contacting the customer service desk at your local library. Library contact information can be found in the web library here: Service Points and Opening Hours

Interlibrary loan requests can be submitted during the suspension period via the online library form: Interlibrary loan Request (in Finnish). Please note that requests submitted through the form will not be processed until 9 November.

Interlibrary loan service for other libraries: no interlibrary loans will be sent to other libraries from 9 October to 8 November.

Interlibrary loan service e-mail address: kaukopalvelu(at)kuopio.fi

Changes to the timetables of Mobile Libraries Aulis and Elina

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The timetables of the mobile libraries Aulis and Elina will change on 1st of September. Some of the changes will already take effect from the beginning of August.

The changes have been made based on customer feedback, service needs, and the number of customers using individual stops. Some stops will be removed due to the closure of a nearby school or daycare centre. New stops have also been added to the routes. The aim of these changes is to improve the efficiency and smooth operation of the mobile library services.

Changes to school and daycare stops, as well as Elina’s Tuesday route on even-numbered weeks (in the area previously served by the Koillis-Savo mobile library), will take effect on 1 August 2026. All other timetable changes will take effect on 1 September 2026.

You can access the new timetables via these links:

Mobile library Aulis’s timetable (in Finnish only)

Mobile library Elina’s timatable (in Finnish only)

Kirjastoautot Aulis ja Elina omassa katoksessaan odottamassa reitillelähtöä

New sender address for library notifications

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Customer notifications via e-mail will now be sent from a new address ending in finland.axiellhosting.com.

These messages are automated and cannot be replied to. Contact details for your local library can be found at the Libraries tab.

We apologize for any inconvenience and hope the situation has now been resolved.

Sähköpostia esittävä kirjekuorigrafiikka

Connecting a child’s library card to a guardian’s account

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You can connect your child’s library card to your own account at the web library. This way you can renew your child’s loans without logging into their account.

You will need your own library card number and PIN code, as well as the child’s library card number and PIN code.

  • Login to the web library using your library card number and PIN code.
  • In the Your Account section, go to the Library Cards tab.
  • Click the Link library card / parallel card button (see the picture).
  • Add a name for the library card (optional), the child’s library card number, and the child’s PIN code. Then click the Save button.
  • The next time you log in, you can choose the library card you want to use in the Your Account section.
  • Even if the child’s card is linked to the guardian’s account, you can still log in directly to the child’s own account using the child’s library card number and PIN code.

How to use PressReader

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PressReader is a service that has over 6,000 digital magazines and newspapers available from over 100 countries and in more than 60 different languages!

You can use PressReader on the library Wi-Fi network or on the customer computers. The service is in English.

You can access PressReader here: Online Newspaper & Magazine Publications Catalog | PressReader

How to use PressReader at home:

  • Via a browser: Sign in to the PressReader website using “Library or Group” option and select Kuopio City Library from the list. Enter your library card number and PIN code in the designated fields. Accept the terms and Log in. The PressReader HotSpot window will open and you can start browsing!
  • With an app: Download the PressReader app from your mobile device’s app store. Log in the same way as you would in a browser. The service may suggest creating a separate account for additional features. If you do not wish to create an account, you can skip this prompt. Make sure the PressReader HotSpot is on, and select “Cancel” on the login screen. And start browsing!